Customer Support

Our client is building the future of conversational commerce in Latin America, with a strong focus on WhatsApp.

Instead of asking shoppers to install another app, they are creating a 360° engagement platform for retailers, fully integrated into the app everyone already uses.

They are a VC-backed Series B startup, led by a world-class team with experience in leading global tech companies such as Facebook, Google, and Uber.

Responsibilities:

1. Respond to customer inquiries via email or Zendesk
2. Resolve customer issues and complaints effectively
3. Provide accurate information about products and services
4. Guide customers through troubleshooting processes
5. Document customer interactions and solutions in the CRM system (HubSpot)
6. Escalate complex issues to higher-level support or management
7. Maintain a high level of customer satisfaction
8. Stay updated on product knowledge and company policies

Requirements

1. C1 English level, or better
2. Medium Excel Skills
3. Excellent communications skills
4. Hubspot knowledge

Timezone: as long as you are able to at least some workdays overlap with 9am - 1pm Pacific time where we have scheduled team meetings and close collaboration hours.

Hybrid role (Bogotá)